Telephone:

   800-697-8489 is for you (a pick up and delivery customer).

• Call this number to set up your account and to schedule pick-ups.

• When you set up your account you can elect to have regularly scheduled pick-ups, or you can choose to call whenever you want service.

• If you choose to call when you want service, just leave a voice mail to schedule your pick up. We will put you on the schedule and do the pick up. We will email or text you to confirm.

• You can schedule or cancel same-day pick ups or deliveries by phone as long as our vehicle hasn't already passed your neighborhood.

E-mail:

We generally check emails all day, beginning 6:30am - 6:30pm.

• Use e-mail to schedule or cancel pick ups ahead of time, to change schedules, ask questions, or whatever, but be aware that if you send an e-mail after 4:00pm, it will be handled in priority order.

• If you have a "same-day" issue, please call 800-697-8489.

Invoicing

 We send invoices by e-mail, by the end of the day of your pick up date.

 50% of payment will be due on the day of pick up. The balance will be due on the day of delivery. (This option is not available for Same Day Services)

      **Same day Service must be paid in full at the time of pick up**

Missed pick ups or Deliveries

• If you miss a pick up, we will return to your address on your next scheduled pick up date.

• You can request that we come earlier, but our service is route-based, Monday - Saturday weekly.

• We suspend your scheduled service if you miss two consecutive pick ups, so that we don't charge Empty Run fees indefinitely. You can reschedule service by sending e-mail to info@homesolutions.us or by calling 800-697-8489.